CON’TOUR Cancellation & Rescheduling Policy

Where Beauty Meets Professionalism.

At CON’TOUR, every booking is reserved with intention, time, and preparation to give you a luxury beauty experience. To respect our artists’ time and ensure fairness to all clients, please review our official policy below:

1. Cancellations

• Cancellations must be made at least 24 hours in advance.
• Cancellations within 24 hours will result in the forfeiture of your deposit.
• Repeat cancellations may require full prepayment for future bookings.

2. Rescheduling

• You may reschedule your appointment once without penalty if done at least 24 hours in advance.
• Last-minute changes or additional reschedules require a new deposit.

3. Late Arrivals

• 10-minute grace period is allowed.
• After 10 minutes, your appointment may be shortened to avoid delays.
• Arrivals over 15 minutes late may be marked as a no-show.

4. No-Shows

• No-shows will forfeit their deposit.
• After 2 no-shows, clients may be blocked from future bookings.

5. Deposits

• A non-refundable deposit is required to secure all appointments.
• This deposit is applied to your final service balance.

6. Refunds

• All sales are final.
• Refunds are not issued for rendered or missed services.
• Concerns must be addressed before leaving the studio.

By booking with CON’TOUR, you agree to this policy.

Questions? Contact us at:
Email: hello@thecontourbrand.com
Phone: (314) 449-1811
Instagram: @Contour